You can delete your Berry account and everything in it at any time, free. It cannot be undone.
Subscribed? Cancel your subscription with Apple or Google first. Deleting your Berry account does not stop the store from charging you. How to cancel.
Option 1: in the app (immediate)
- Open Berry and go to the parent area (you will pass the grown-up gate).
- Open Settings.
- Tap Delete account.
- Sign in again to confirm it is you, then confirm the deletion.
Everything is deleted straight away.
Option 2: by email (no app needed)
Email hello@syntaxplanet.com from the email address on your Berry account, with the subject "Delete my Berry account". If you signed in with Apple's "Hide My Email", tell us that and we will help you prove the account is yours. We delete within 30 days and confirm by email when it is done.
What is deleted
- Your account and sign-in record
- Every child profile: names, birth years, avatars and photos
- All reading progress, history, streaks and badges
- Saved notification devices
- Your subscription record at RevenueCat, our subscription service
What is kept, and for how long
- App analytics and crash reports held by Google contain no name or email and expire automatically under our retention settings (at most 14 months for analytics, about 90 days for crash reports).
- Purchase records are kept by Apple or Google under their own policies and tax rules; we cannot delete those.
- Support emails and internal team alerts that mention your email address are deleted on request; just say so in your deletion email.
Delete only some data
You do not have to delete the whole account. In the parent area you can delete a single child profile (which removes its progress, streaks, badges and photo) or remove just a photo. For anything else, email us and we will do it.